Frequently Asked Questions


Students


If you have messaged a tutor before go to messages after you log into your account. If this is a new message, simply go to the tutor's detail page and write a message.
Find a tutor, click "book now" or scroll to the tutor's calendar.
  • Select from available dates
  • Choose a location
  • Choose a subject
  • Select student name (you may need to add a name)
  • Select the times you want (in 30 min increments)
  • Checkout and pay to finish your booking with your tutor (We use Stripe)

  • Stripe is a large payment processor headquartered in the US handling billions of dollars for companies all over the world.

    Stripe
    510 Townsend St
    San Francisco, CA 94103

    Log in > dashboard > appointments > choose the appointment time > choose either reschedule (no fees) or refund (a small refund fee goes to your tutor). Availability of these options depends on the tutor's policy at the time you booked your schedule. You can view the tutor's policy before scheduling an appointment on the tutor detail page.
    Safety and privacy is a top priority for us. Each online session has a unique link specific to who is attending the session from within the platform. Additionally, you can read more about our Privacy Policy here.
    Typically, tutoring is done in 30-60 minute sessions. You may book consecutive sessions as long as your tutor is available.
    Every tutor sets their own specific policies for refunds and reschedules. You can view them on their detail page prior to booking an appointment. Refunds or reschedules can be done from your account on edbee.
    Every tutor sets their own hourly rate. Edbee does not have a student fee for booking with a tutor.

    Tutors


    Tutors are paid based on the schedule they individually setup with Stripe, our payment processor. There are many options to choose from such as daily, weekly, or monthly.
    Stripe is a large payment processor headquartered in the US handling billions of dollars for companies all over the world.

    Stripe
    510 Townsend St
    San Francisco, CA 94103

    No, edbee is a listing platform that provides tools to help grow and manage your tutoring business.
  • A full calendar booking system with reschedule and cancelation capabilities.
  • Online tutoring with live webcam sharing.
  • Integrated payment system to get you paid on time.
  • It is Free to list all your tutoring services on edbee. Edbee collects a platform fee of 20% from tutors when there is a payment processed for your appointment. You may read more about our Terms of Use here.





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